Orders
Tracking, changes and cancellations
How do I track my order?
Once your order ships, we email you a confirmation with your tracking number so you can follow your package. You can also check your order status anytime on our order tracking page: https://skinworldwide.com/apps/track123. Just enter your order numb
I haven't received a shipping confirmation yet
No need to worry. Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays), so your confirmation will arrive once your order leaves us. Check your spam or promotions folder too. If it's been more than 3 business days, r
My tracking hasn't updated
Tracking can take a day or so to show movement after your label is created, and carriers don't scan at every stop. If it hasn't changed in several days, contact us with your order number and we'll check with the carrier.
Can I change or cancel my order?
Once an order is placed, we're unable to cancel or change it. If something isn't quite right, you can return it within 30 days of delivery through our Returns Portal. If you entered the wrong shipping address, contact us right away with your order nu
Can I cancel a pre-order?
Yes. You can cancel a pre-order anytime until we announce a restock or back-in-stock date for that item. After that date is shared, we can't guarantee a cancellation because we may already be preparing your order. To cancel, email us with your order