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<p>Tracking can take a day or so to show movement after your label is created, and carriers don&apos;t scan at every stop. If it hasn&apos;t changed in several days, contact us with your order number and we&apos;ll check with the carrier.</p>

Tracking can take a day or so to show movement after your label is created, and carriers don't scan at every stop. If it hasn't changed in several days, contact us with your order number and we'll check with the carrier.

My tracking hasn't updated

Orders

How do I track my order?

I haven't received a shipping confirmation yet

Can I change or cancel my order?

Can I cancel a pre-order?

Do you offer free shipping?

How long will my order take to arrive?

My order is late

My package says delivered but I can't find it

My order arrived damaged

Shipping & Delivery

Do you ship internationally?

Will I pay duties or taxes when my order arrives?

How long does international delivery take?

Can I return an international order?

EU customers: right of withdrawal

International Orders

What is your return policy?

How do I start a return or exchange?

How much does a return cost?

Are exchanges free?

When will my exchange ship?

When will I get my refund?

I shipped to a P.O. Box, APO/FPO/DPO, or U.S. territory

Returns & Exchanges

How do SKIN pieces fit?

What are your pieces made of?

Is your cotton organic?

How do I care for my SKIN pieces?

Sizing, Fabric & Care

How do I get 15% off?

Why isn't my discount code working?

What is Skin Society?

Offers & Rewards

How do I reach customer service?

What should I include when I contact you?

Press, wholesale and other inquiries

Contact Us

My tracking hasn't updatedUpdated 11 days ago