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<p>Once an order is placed, we&apos;re unable to cancel or change it. If something isn&apos;t quite right, you can return it within 30 days of delivery through our Returns Portal. If you entered the wrong shipping address, contact us right away with your order number and we&apos;ll do our best to help.</p>

Once an order is placed, we're unable to cancel or change it. If something isn't quite right, you can return it within 30 days of delivery through our Returns Portal. If you entered the wrong shipping address, contact us right away with your order nu

Can I change or cancel my order?

Orders

How do I track my order?

I haven't received a shipping confirmation yet

My tracking hasn't updated

Can I cancel a pre-order?

Do you offer free shipping?

How long will my order take to arrive?

My order is late

My package says delivered but I can't find it

My order arrived damaged

Shipping & Delivery

Do you ship internationally?

Will I pay duties or taxes when my order arrives?

How long does international delivery take?

Can I return an international order?

EU customers: right of withdrawal

International Orders

What is your return policy?

How do I start a return or exchange?

How much does a return cost?

Are exchanges free?

When will my exchange ship?

When will I get my refund?

I shipped to a P.O. Box, APO/FPO/DPO, or U.S. territory

Returns & Exchanges

How do SKIN pieces fit?

What are your pieces made of?

Is your cotton organic?

How do I care for my SKIN pieces?

Sizing, Fabric & Care

How do I get 15% off?

Why isn't my discount code working?

What is Skin Society?

Offers & Rewards

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What should I include when I contact you?

Press, wholesale and other inquiries

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Can I change or cancel my order?Updated 11 days ago