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<p>Refunds go back to your original payment method. We aim to issue your refund within 15 business days of your return arriving at our warehouse and being processed. Your bank may take a few extra days to show it.</p>

Refunds go back to your original payment method. We aim to issue your refund within 15 business days of your return arriving at our warehouse and being processed. Your bank may take a few extra days to show it.

When will I get my refund?

Returns & Exchanges

How do I track my order?

I haven't received a shipping confirmation yet

My tracking hasn't updated

Can I change or cancel my order?

Can I cancel a pre-order?

Orders

Do you offer free shipping?

How long will my order take to arrive?

My order is late

My package says delivered but I can't find it

My order arrived damaged

Shipping & Delivery

Do you ship internationally?

Will I pay duties or taxes when my order arrives?

How long does international delivery take?

Can I return an international order?

EU customers: right of withdrawal

International Orders

What is your return policy?

How do I start a return or exchange?

How much does a return cost?

Are exchanges free?

When will my exchange ship?

I shipped to a P.O. Box, APO/FPO/DPO, or U.S. territory

How do SKIN pieces fit?

What are your pieces made of?

Is your cotton organic?

How do I care for my SKIN pieces?

Sizing, Fabric & Care

How do I get 15% off?

Why isn't my discount code working?

What is Skin Society?

Offers & Rewards

How do I reach customer service?

What should I include when I contact you?

Press, wholesale and other inquiries

Contact Us

When will I get my refund?Updated 11 days ago